| What if there is a problem with my order?
As unlikely as that may seem, if there is a problem with your order, call a sales representative immediately. Your representative is your friend who's going to take care of you no matter what. We will do whatever it takes to make you happy and fix the problem ASAP.
"No Hassle" Return Policy:
We only sell the best quality products available. We are so sure that you will love our products; we offer you a Satisfaction Guarantee. If for any reason you are not completely satisfied with the product you receive simply return the product to us within 30 days. All items returned will be assessed a 20% restocking fee. All credits and refunds are less original shipping and handling fees. If the item qualified for free shipping, our shipping and handling fees will be deducted from the refund or exchange.
Returns must be in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides etc.), show no signs of wear or use and include a Return Authorization number. Products like software, personal items (such as in-ear monitors, microphones, etc), and items which are not normally stocked ("Special Orders", discontinued products, close-outs, used products, etc.) are not returnable.
How To Make A Return:
To make a Return, the first step is to simply contact your Sales Representative. Call your Sales Representative to arrange for an RA number (Return Authorization) that you should write on the box near the shipping label. We'll take it from there.
Non-returnable Items:
While we maintain a very liberal return policy, there are certain items that cannot be returned for very specific reasons. These items include Software, which manufacturers will not accept returns for, and any item that is considered personal; such as an earphone, instrument mouthpiece, or similar items.
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